Privacy & Fees Policies

PRIVACY POLICY

Dr Andrew Campbell-Lloyd and/or his staff may request, record and retain personal details and information, some of which may be sensitive in nature. This is done to ensure the provision of safe and appropriate health care, however, in collecting such information, we are bound by the Australian Privacy Principles (AAP1-13).

The Privacy Act 1988 regulates how all private sector health service providers handle your information. According to the Privacy Amendment (Enhancing Privacy Protection) Act 2012 which replaces The Privacy Act of 1988, there are 13 principles by which we are bound, and which can be provided in full at your request.

This document constitutes a summary of the ways in which we use your information. It is important that you understand how we use your information, especially as it relates to sensitive information including confidential disclosures, images, results and details of treatment (APP1).

We require that you provide consent for us to collect and retain your personal information (APP5) as part of our commitment to your care. Provision of your personal information and engagement with us for medical services, is taken as consent to the collection and retention of your data. Your sensitive information will only be collected where necessary to allow us to provide the appropriate level of care.

The information we collect includes (APP3):
1) Your personal details such as your name, address, date of birth, contact details (phone and email), Medicare number and private health insurance details. We do not store any details (such as credit card numbers) relating to the method of payment in a way that allows those details to be read.

2) Your medical history, previous surgery, current medications, details of other health care providers, family history, and possibly details of your social behaviours and interactions. During your consultation and treatment, various details of physical examination including height and weight, as well as specific measurements of the body area of concern (eg. the breast) will be recorded.

3) Correspondence to and from other health care professionals including referral letters, pathology and radiology results will be stored. The content of any correspondence received from external providers is subject to the privacy policies of those providers.

4) Clinical photographs will be taken following your consent. These photographs will be stored securely as part of your medical record and will be used for reference during your treatment.

Please note the following:

  1. Photographs may be used for education (of patients, healthcare professionals, staff and students), including but not limited to: during consultations, as part of lectures or presentations provided in person or online, and on Dr Campbell-Lloyd’s websites/social media.
  2. Where photographs are used for educational purposes, recognisable features (face, tattoos, distinctive marks) may be digitally altered to prevent identification.
  3. Where clinical images are used online, you will not be identified. Any identifying content within the metadata attached to an image file will be removed.
  4. We will not accept or publish patient-submitted photographs.

5) The information we collect is stored as part of your electronic record on our practice management system. We do not keep paper records. All paper-based information is scanned and stored electronically, and physical copies are securely destroyed. Access to this electronic system is protected by passwords available only to Dr Campbell-Lloyd and his staff, and this information cannot be accessed by any external agency. We maintain (cloud) backups of this electronic data in secure off-site Australian locations, which are similarly protected (APP11).

6) Unless you have expressly requested otherwise, correspondence to the referring doctor will be entered into including a summary of your presenting condition, treatment plan/outcome and pathology or radiology results. We will not disclose your personal information to other parties without your consent (APP7) except as outlined below.

  1. Where required for us to fulfil our commitment to your health care, or where required by law (APP6), we may disclose your personal information. Unless such requirements exist, we will not make any disclosure without written authority provided by you: this includes providing information to your relatives, lawyers, insurers (for the purposes of income-protection or TPD claims) or other external agencies. Billing information will be made available to Commonwealth agencies (Medicare/DVA). Billing information may also be provided to your nominated private health insurer (including Workcover) relating to your treatment. Information relating to billing and debt recovery may have to be released without your authority in some circumstances. Your information may be used for research purposes but only where that information can be de-identified.

7) It is your right to at any time view your records (APP12) and if necessary to correct any information which may be inaccurate (APP10 & 13). You have a right to request copies of your records at any time.

8) It is your right to assume a pseudonym or not use your real name, however, to access Medicare benefits your true identity must be provided (APP2).

FEES POLICY: Cosmetic Surgery

The fees charged by Dr Andrew Campbell-Lloyd are proportional to the nature and complexity of Plastic Surgery and may be dependent on the time required for your consultation or surgery.

You will be responsible for costs relating to:

  • Consultation
  • Surgeon’s fee
  • Surgical assistant’s fee
  • Anaesthetic fee
  • Hospital/theatre fee
  • Implant costs (where applicable)


You will have an out-of-pocket fee payable in all cosmetic cases. If the procedure/s performed is/are not listed within the Medicare Benefits Schedule (MBS), the entire cost of the procedure/s (including all of the listed costs above) must be paid for by you. If an item number is not applicable, your Private Health Insurance will not cover any portion of the costs of surgery.

Where an item number applies (to the whole procedure or part thereof), you will be reimbursed 75% of the MBS fee for the item number-bearing component of the procedure only, by Medicare.  If you have Private Health Insurance and your cover includes the specified item number, your Private Insurer will reimburse the remainder of the MBS fee (25%) for the item number bearing component. If an item number is applicable, your Private Health Insurance may cover all or part of the cost of hospitalisation (although any excess on your policy will apply) and all or part of any applicable anaesthetic fees. Additionally, where an item number applies to a component of your surgery, your Private Health Insurance may cover the cost of any prosthesis, where the use of that prosthesis is required and medically indicated.

The costs of all cosmetic surgery procedures will  be discussed with you and provided to you in writing. We do require that you pay the full cost of your surgery up-front. All payments must be made a minimum of 3 weeks prior to surgery. We do not offer payment plans, however you may pay for your surgery in instalments with consideration for the aforementioned condition. Please note that a time for your surgery will not be confirmed until such time as all fees have been paid. We are not able to “hold” surgery times if payment has not been received.

Fees charged will include the cost of routine post-operative appointments and after-care in most cases. Where unforeseen additional treatment is required, additional fees may be payable.

Cancellation policy for cosmetic procedures:
In the event that you cancel your procedure more than a week before your surgery date, and you have already paid in full, you will be entitled to a refund of the surgery fee (unless you choose to rebook your procedure, in which case monies paid may be transferred to this new booking). If you cancel between 1 week and 48 hours prior to your surgery date and you do not rebook your surgery, a cancellation fee equal to the cost of any prosthesis (unless already paid for by you, the patient) plus 10% of the quoted surgical fee may be charged. If you cancel within 48 hours of your surgery date and do not rebook your surgery, a cancellation fee equal to the cost of any prosthesis (unless already paid for by you, the patient) plus 25% of the quoted surgical fee may apply. Where there are extenuating circumstances including illness or bereavement, consideration will be given to a full refund, however you must provide documentation of the aforementioned circumstances.

Statement of financial consent:
You will be asked to indicate your acceptance of the statements below:

1) I understand that Dr Campbell-Lloyd’s fees are separate from the anaesthesia and hospital charges, and the surgical fees are agreeable to me and are my responsibility completely.

  1. I have been provided with a written fee estimate for surgery, and I understand the content of this document.

2) I agree to be financially responsible for all costs and charges as may be incurred including those that are unexpected but arise as a consequence of surgery or complications of surgery.

FEES POLICY: Reconstructive Surgery

The fees charged by Dr Andrew Campbell-Lloyd are proportional to the nature and complexity of Plastic Surgery, and may be dependent on the time required for your consultation or surgery.

We do not charge the Medicare Benefits Schedule (MBS) fee for our services. Where an MBS item number applies, you will be reimbursed a proportion of the MBS fee by Medicare. If you have Private Health Insurance, there may be additional reimbursement which will depend on your insurer, your level of cover, and the nature of the service you require. Some Insurers (such as NIB) and some policies only provide reimbursement up to 100% of the MBS fee. The difference between the reimbursement you receive and the cost of the required procedure is the “Gap” fee payable. If you are uninsured, then you will have to pay a higher Gap fee.

Dr Campbell-Lloyd operates, where possible, under the "known gap" arrangements offered by most insurers, to minimise your out-of-pocket costs. In some instances, especially when complex or major reconstructive surgery is required, the cost of performing a procedure is greater than your Private Insurer will cover. In this instance, Medicare & your Private insurer will only cover up to the MBS fee and the remainder of the costs are payable by you, the patient. If this is the case, Dr Campbell-Lloyd will make this clear during your consultation.

Consultation fees are charged at the time of service provision. Where the consultation is provided based on a referral by another medical practitioner, you will be entitled to a rebate of the MBS fee for this service. Consultations without a referral will not attract a Medicare rebate.

If you require surgery, the Gap fee must be paid in full at least one week prior to your surgery, or at the time of your consultation if your consultation is within 1 week of the proposed surgery date.  

Fees charged will include the cost of routine post-operative appointments and after-care in most cases. There may be specific exclusions to this policy: complex reconstructive procedures requiring extended admission to hospital or requiring complex wound care may attract additional fees for post-operative care. Where unforeseen additional treatment is required, an additional fee may be charged at our discretion.

Statement of financial consent:
You will be asked to indicate your acceptance of the statements below:

1) I understand that Dr Campbell-Lloyd’s fees are separate from the anaesthesia and hospital charges, and the surgical fees are agreeable to me and are my responsibility completely. There may be additional charges as required in the event of complications or the need for revisionary surgery.

  1. I have been provided with a written fee estimate for surgery, and I understand the content of this document.

2) I agree to be financially responsible for all costs and charges as may be incurred including those that are unexpected but arise as a consequence of surgery or complications of surgery.