New patients:
When you submit an appointment request or call to make an appointment, we will send you a link to our online patient portal. We will need to collect some of your personal information prior to your appointment. Please ensure that you read our privacy and fees policies here.
Referrals:
Your referring doctor may already have sent an electronic copy of your referral to us, but please also ensure you upload a copy of the referral to the patient portal.
Please note: If you are seeing us for cosmetic surgery, it is a requirement (from July 1st 2023) that you have a referral.
Telehealth:
For distant, interstate or international patients we are pleased to offer comprehensive telehealth services using Coviu. Consultations over Coviu are rebatable through Medicare just like a face-to-face consultation. We are able to offer both pre-operative and post-operative telehealth consultations with Dr Campbell-Lloyd, however please note that a face-to-face consultation will be required before any surgical booking is confirmed. The Coviu platform allows us to 'screen-share' to facilitate demonstration of before-and-after photos for all telehealth consultations, just as we would in person.
Smoking & Cannabis:
Patients who smoke or use nicotine in any form may not be offered consultation appointments or surgery.
Please also note that any patient who uses cannabis or THC containing substances will not be offered surgery until complete cessation has been demonstrated.
We prefer to trust that our patients have completely ceased smoking when they tell us that they have, however we may ask that cessation be confirmed by cotinine testing (a blood test) pre-operatively in certain cases.
BMI criteria for surgery:
Please note that appointments will only be offered to patients who are at a safe surgical weight - this will vary to some extent depending on the surgery in question. We recognise that BMI is an imperfect metric of patient health, however there is sufficient data to demonstrate its utility in predicting poor outcomes from surgery such as breast reduction.
Applying a BMI criteria to patients seeking surgery is a reflection of our pursuit of excellence in surgical outcomes, and demonstrates our commitment to the well-being of our patients.
Ceasing herbal remedies and natural supplements prior to surgery:
We may require you to cease all herbal preparations and natural supplements prior to surgery. Many herbs and naturopathic remedies have effects that can contribute risk to patients having surgery. Effects of herbs and remedies include sedation, bleeding risk, clotting risk, and most importantly, alterations in normal metabolic pathways (especially in the liver) which can interfere with how your body handles the medications used during anaesthesia and for post operative pain relief.
If you are not prepared to cease herbal remedies pre-operatively, you may not be a candidate for surgery.
Weight loss medications/GLP-1 agonists:
Patients taking Ozempic, Wegovy, Mounjaro or similar will be required to cease use of these products 1 month prior to surgery. Please note that patients must be at a stable target weight within a safe BMI range, with minimal fluctuation over a period of 6 months, before surgery will be offered.
If you consider that we fall short in meeting our obligations to you, we encourage you to provide honest feedback to us at any time. Please outline your concerns in writing, so that we can use such opportunities to improve our service. Please contact us here.
